Shipping policy
Shipping Policy
Thank you for shopping with QLife. We pack every order with care here in Auckland, New Zealand.
When we send your order
We aim to dispatch orders within [1–2] business days of payment. Orders placed on weekends or public holidays are sent on the next business day. You'll receive an email with tracking details as soon as your order is on its way.
New Zealand
|
Option |
Cost |
|---|---|
|
Free shipping |
Orders of $100 or more |
|
Standard |
$7.50 (orders under $100) |
|
Rural delivery |
$11.50 |
Live courier rates may also be shown at checkout. Most orders arrive within [1–3] business days, or a little longer for rural addresses. Parcels are [tracked].
Australia
|
Order weight |
Cost (NZD) |
|---|---|
|
Up to 1kg (most orders) |
$18.00 |
|
1kg to 1.5kg |
$23.00 |
Live courier rates may also be shown at checkout. Delivery usually takes [5–10] business days. Parcels are [tracked].
United Kingdom, United States, Singapore and South Korea
Shipping is a flat $40 NZD per order. Delivery usually takes [7–20] business days, depending on the destination and customs processing. Parcels are [tracked / untracked].
We don't currently ship to other countries. If you'd like to order from somewhere else, email us at enquiries@qlife.co.nz and we'll see what we can do.
Import duties and taxes
Orders sent outside New Zealand may be charged import duties, taxes or customs fees by the destination country. These are the customer's responsibility and aren't included in our prices or shipping costs. Customs rules for natural health products vary by country, so please check your local requirements before ordering. If a parcel is returned because duties weren't paid or the item wasn't allowed into the country, we can't refund the original shipping cost.
Delivery times
Delivery times are estimates and can't be guaranteed. Delays can happen during busy periods such as Christmas, with bad weather, or while parcels clear customs.
Wrong address or missing parcels
Please check your shipping address carefully at checkout, as we can't change it once your order has been sent. If a parcel is returned to us because of an incorrect address, we'll contact you to arrange resending, which may involve an extra shipping charge.
If your tracking shows your parcel as delivered but you can't find it, check with neighbours and around your property first, then contact us within 14 days and we'll help investigate with the courier.
Damaged items
If your order arrives damaged, please email a photo to enquiries@qlife.co.nz within 7 days of delivery and we'll make it right. See our Refund Policy for more details. Your rights under the Consumer Guarantees Act are not affected.
Questions?
Email us at enquiries@qlife.co.nz or call 09 817 1530